F.A.Q.s

Products

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website. 

Will I receive the same product that I see in the photo?

Yes, except in the case of products that are hand crafted in which there may be slight differences in the final product. Also, the lightning effect and fit on model sometimes affect the perception of a garment.

What should I do if I receive a defective item?

centralmarket.tv only sells items in new and good condition but in the rare event that you receive a defective item, please contact our Customer Service.

Can I save my items and buy later?

Yes, absolutely! We have a Wishlist and you can save your items there.

What should I do if I receive an incorrect item?

If you accidentally receive an item that you did not order, please contact our Customer Service.

Payments

What payment method can I use to make my purchase?

We offer the following payment methods: Visa, Mastercard, Paypal.

Is it safe to use my credit card on the website?

Yes, your data is transmitted using SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during commercial electronic transactions.

Why might my credit or debit card be refused?

Your credit card may be refused for any of the following reasons:
• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• The details entered could be incorrect. Check that you have filled in all the required fields correctly.
• The network might be bad.

Exchange Policy

Can I exchange any item?

Yes, as long as it is in perfect condition and has all its labels on it. Keep this following in mind:
• If the size or product you would like to exchange is unavailable you will be given a store credit to purchase a new item of the same amount. We do not give refunds.

Delivery

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc.)

How long will my order take to arrive?

Standard delivery within Lagos: 1-2 business days after payment confirmation
Standard delivery outside Lagos: 2-3 business days after payment confirmation

How much do I pay for delivery services?

Island: NGN 1,000.00
Mainland: NGN 1,500.00
Outside Lagos (Dependent on Weight ) : NGN 2300 – 4000